Dental Receptionists Smile--and Mean It |
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August 23, 2006
by Gabby Hyman
gabby.hyman@healthcare-programs.com
Healthcare Programs Columnist
If you think the person at the returns desk in a department store has a tough job, try working a day as a dental office receptionist. Visitors often come to you in pain, filled with dread-- at least with an attitude. On the flip side, many patients are simply grateful for your reassuring smile and professional demeanor. Best of all, dental receptionists and office administrators are often well-compensated, work flexible hours, and gain tremendous satisfaction in knowing they have truly helped people.
Dental Receptionist Courses Focus on Office Administration Training
When you sign up for a dental receptionist course, be prepared to learn a broad range of skills and subject matter. Learning to navigate tricky insurance billing software will make you an invaluable partner in the financial success of any dental practice. At the same time, you'll also tackle a new medical-dental vocabulary, learning names and coding practices to record a myriad of dental procedures.
A Challenging and Rewarding Dental Job
You'll be handling different challenges daily, including appointment-setting, clinical charting, digital bookkeeping, billing, supplies, and answering the telephone. No wonder dental receptionist courses cover the use of tact, ethics, and sensitivity in the office.
Whether they're dealing with their dentist/employer--or with the needs of a diverse patient population--trained dental receptionists and assistants often find that they are the glue that holds the office together.
Dental Receptionist: A Career with a Future
Contrary to what you may think, graduates of dental receptionist training courses are asked to assume greater patient-oriented responsibilities than ever. That means you won't have a dead-end job.
While you can expect to put considerable time into dental office administration, many receptionists translate their skills toward higher-paying chair-side or laboratory positions through additional training.
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About the Author
Gabby Hyman has created online strategies and written content for Fortune 500 companies including eToys, GoTo.com, Siebel Systems, Microsoft Encarta, Avaya, and Nissan UK.
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